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Refund and cancellation policy

Last updated: 21 October 2026

Seller: Chris, trading as Dear Green Compass, Glasgow. Contact: [email protected].

Your legal 14-day right to cancel

UK consumers normally have 14 days from purchase to cancel. For digital content, that right ends once supply begins if you've agreed to it, so at checkout we ask: “By buying, you ask us to start supplying Compass Plus (or your Trip Pass) straight away, and you acknowledge that you lose your legal right to cancel once supply of the digital content has begun.” Our refund promise below applies anyway.

14-day no-quibble refund

If you change your mind within 14 days of your first payment for Compass Plus (monthly, yearly or founding) or a Trip Pass, email [email protected] and we'll refund you in full, even if you've already received emails or guides. We aim to refund within 14 days, to the card you paid with.

Cancelling a subscription

You can cancel a monthly or yearly plan at any time, online from the billing link in any Compass Plus email, or by emailing us. Cancelling stops future payments, and you keep access until the end of the period you've paid for.

After 14 days

Monthly plan: cancel any time; no further charges. We don't refund part-months.
Yearly and founding plans: cancel any time to stop renewal. If you ask within 14 days of a yearly renewal payment, we'll refund that renewal in full.
Trip Pass: if you cancel your trip before the pass starts, email us and we'll refund it.

If something goes wrong

If an email or guide had a serious error that spoiled your plans, tell us. We'll put it right and consider a refund case by case. This doesn't affect your statutory rights.

How to ask

Email [email protected] from the address you subscribed with, saying which plan you'd like refunded or cancelled.